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Please note: there will be limited skeleton support on email and telephone for Connect from Monday 21st December. Phone and email support will close from Thursday 24th December 2020 and will reopen on Monday 4th January 2021.

The Connect app and websites will be available as normal during this time.

About Ideal


We're more than just your average boiler company.

We strive to keep our installers at the heart of everything we do. From in-depth product information and on-site training to Installer Connect rewards and business support, we can ensure you'll get more from Ideal.


 At Ideal Boilers, we are committed to delivering the highest level of customer service.  With more than 100 years' experience in the heating industry, we know how important confidence and trust are to our customers. For full details of our customer charter click here.


In 2005, Ideal Boilers celebrated its centerary - 100 years of innovation, evolution and industry expertise.

Over the years Ideal has rapidly built a reputation for high quality products, which have met the ever-changing demands of the heating industry. Taking boilers from basements into kitchen in the 1920s, right through to introducing pioneering high efficiency technologies, Ideal has built a range of comprehensive and reliable products, designed with the installer and homeowner in mind.

Today, Ideal remains at the forefront of the domestic and commercial heating markets, leading the industry in setting new standards and challenging technological boundries. Our company remains true to its founding principles of quality, innovation and value - building on its rich heritage as we look to the future.