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The Connect portal and App are online. Phone and Email support have re-opened but support remains limited at this time. Thank you for bearing with us during this time as we try and keep disruption to your experience as minimal as possible.

Please read our dedicated page for any further updates including information about warranty status and the important customer service contact details.

About Ideal


We're more than just your average boiler company.

We strive to keep our installers at the heart of everything we do. From in-depth product information and on-site training to Installer Connect rewards and business support, we can ensure you'll get more from Ideal.


 At Ideal Boilers, we are committed to delivering the highest level of customer service.  With more than 100 years' experience in the heating industry, we know how important confidence and trust are to our customers. For full details of our customer charter click here.


In 2005, Ideal Boilers celebrated its centerary - 100 years of innovation, evolution and industry expertise.

Over the years Ideal has rapidly built a reputation for high quality products, which have met the ever-changing demands of the heating industry. Taking boilers from basements into kitchen in the 1920s, right through to introducing pioneering high efficiency technologies, Ideal has built a range of comprehensive and reliable products, designed with the installer and homeowner in mind.

Today, Ideal remains at the forefront of the domestic and commercial heating markets, leading the industry in setting new standards and challenging technological boundries. Our company remains true to its founding principles of quality, innovation and value - building on its rich heritage as we look to the future.